Your Culture is Your Brand – 5 Tips to Get it Right
October 21, 2022Experience the Competitive Advantages of Strategic Company Culture Most companies list customer service as their main competitive advantage and setHow Do You Deal With Customer Conflict?
September 19, 2022Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,My Life as a Rotary International District Governor
August 1, 2022Exactly What is a Rotarian? Those who know me know that I have been involved in Rotary International for overHow To Evaluate Your Moments of Truth
July 25, 2022Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products orWhy Extreme Ownership Determines Success or Failure in Leadership
March 14, 2022Ownership. We all know it in theory but in practice, it can be much harder to live out. What is itDrop a Pebble…Chase the Ripples
February 16, 2019Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult
