Customer Service Workshops Archive
Why Customer Retention is so Critical
TLDR Retaining customers is more cost-effective than acquiring new ones. With the right service, empathy, and training, businesses can build lasting relationships, increase loyalty, and create advocates who drive sustainable…
Difficult Customers can be Good for Your Business
TL;DR:Difficult customers might feel like a headache, but they’re actually a valuable business asset. In this post, we explore four ways challenging customer interactions can lead to better service, stronger…
What are First Impressions in Customer Service?
Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or services, their experience will form a lasting impression of your…
Tips for Building Positive Customer Relationships…That Last!
Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely are customers to become returning customers if they don’t have…