Customer Service Archive
Why Company Culture Deserves a Strategy
TL;DR Culture isn’t soft stuff... it’s strategy. Engaged employees create engaged customers, and leaders set the tone. Build culture with intention, weave it into your strategic plan, and it becomes your…
How to Exceed, Not Just Master Customer Service Skills
TLDR Customer service excellence isn’t just about being responsive, it’s about setting clear standards and consistently going above and beyond. This article explores six key service areas - responsiveness, reliability,…
How to Manage Frustrated Customers
TLDR (Too Long Didn’t Read) Upset customers don’t have to stay that way. This article outlines five practical strategies to manage customer frustration, from listening and empathizing to problem-solving and…
Five Customer Service Skills to Master
TLDR: Customer loyalty starts with excellent service. Learn the five key customer service skills—patience, empathy, flexibility, and more—that set your business apart. __ When it comes to outshining your competition,…