Customer Service Archive
Why Company Culture Deserves a Strategy
TL;DR Culture isn’t soft stuff... it’s strategy. Engaged employees create engaged customers, and leaders set the tone. Build culture with intention, weave it into your strategic plan, and it becomes your…
Why Customer Retention is so Critical
TLDR Retaining customers is more cost-effective than acquiring new ones. With the right service, empathy, and training, businesses can build lasting relationships, increase loyalty, and create advocates who drive sustainable…
Five Important Goal Setting Strategies
TLDR Big goals are achieved through small, consistent steps. Using the Rule of Five, this article outlines simple, daily strategies to help you stay focused, accountable, and motivated—whether you're growing…
How To Evaluate Your Moments of Truth
TL;DR:A “Moment of Truth” is any customer interaction that shapes their impression of your business. From a website visit to a phone call, these first impressions matter more than ever.…