Weekly Planning – Why it Matters What Next Week Looks Like
March 2, 2019Weekly Planning – Why it Matters What Next Week Looks Like Most companies will pay lip-service to the importance of…Drop a Pebble…Chase the Ripples
February 16, 2019Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult…Using Social Media to Improve Your Customer Service
April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…Serving Up Remarkable Customer Service
April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…How to Deliver Great Customer Service Using Social Media
April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…Why company culture deserves a strategy Part 2
February 18, 2016In order for a company to put its best foot forward, it must set an example of customer service behaviour…Good Luck or Bad Luck, Too Soon to Tell
December 31, 2015This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the…Your Sales Team has a Culture – Part 2
December 10, 2015In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams.…Your Sales Team has a Culture. Is it the One that You Designed?
November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group…How to Engage Your Sales Team through Training
November 5, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…