Tips for Building Positive Customer Relationships…That Last!
July 27, 2021Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely…The Power of Perception: Focusing on the Best Things About Edmonton
July 13, 2021I was walking downtown and noticed a man with a great big smile on his face headed in the opposite…Extreme Ownership: Why it Determines Success or Failure in Leadership
August 17, 2020Ownership. We all know it in theory but in practice it can be much harder to live out. What is it…Drop a Pebble…Chase the Ripples
February 16, 2019Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…Why company culture deserves a strategy Part 2
February 18, 2016In order for a company to put its best foot forward, it must set an example of customer service behaviour…Don’t overlook the receptionist enroute to the CEO’s office
January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…Measuring the Lifetime Value of Customer Service in 2016
January 7, 2016The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Good Luck or Bad Luck, Too Soon to Tell
December 31, 2015This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the…Gratitude at Christmas from our X5 team
December 24, 2015Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the…