How to Exceed, Not Just Master Customer Service Skills
April 12, 2024Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…Why Customer Retention is so Critical
January 27, 2023So many businesses work hard to find new customers to sustain or grow their business. The reality is that it…Six Critical Areas of Customer Service
January 24, 2022Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…How to Deliver World-Class Service to Customers
December 13, 2021Considering the current realities of the ongoing COVID-19 pandemic and the overall impact on the economy, it’s critical that every…Principle of Pruning – Is it time to give the hedge a trim?
February 21, 2020In many cultures throughout the world, there is a time of year when you fast. Depending on the culture and…Delivering Great Customer Service Through Social Media
June 5, 2019Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing…Gratitude at Christmas from our X5 team
December 24, 2015Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the…As Customers, what do we really want?
June 25, 2015We are all customers with many different businesses. Whether it is the dentist, dry cleaner, car dealership, fast-food restaurant or…Leading the Field – The Creative Business Culture
September 16, 2014Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building…The Complete Customer Experience 2014
September 3, 2014The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase…