The Pursuit of Remarkable Customer Service
April 8, 2015When was the last time that you had truly awesome service? Do you remember what it looked and felt like?…Empathy – A Sought After Skill in Sales and Service
March 11, 2015I read an article in 2014 suggesting that “empathy” will be the most sought after skill by employers by the…Become Customer-Centric in 2015
December 29, 2014Aloha and Happy New Year from Hawaii!! I can’t believe another year has come and gone and we are now…6 Critical Areas in Customer Service
December 17, 2014As 2014 winds down and you prepare to gear up for a strong and successful 2015, have you thought about…Sales Proposals: How to Create a Winning System 2014
December 3, 2014The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Do You Service What you Sell? 2014
September 29, 2014The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Leading the Field – The Creative Business Culture
September 16, 2014Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building…The Complete Customer Experience 2014
September 3, 2014The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase…The Complete Customer Experience
February 21, 2013Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is critical…