Why Cohesive Teams Are Valuable To Your Bottom-Line!
October 3, 2019Based on the best-selling book, The Five Dysfunctions of a Team, by Patrick Lencioni, the single most untapped competitive advantage is…Delivering Great Customer Service Through Social Media
June 5, 2019Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing…Cultural Innovation
April 5, 2019s your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the…Working towards a unique and unified sales and customer service approach
September 1, 2016The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their…Top 5 Secrets of Success
August 18, 2016When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question –…5 Things Your Customers Want You to Know About Them
August 4, 2016Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would…How to Deliver Great Customer Service Using Social Media
April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…Good Luck or Bad Luck, Too Soon to Tell
December 31, 2015This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the…Your Sales Team has a Culture – Part 2
December 10, 2015In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams.…Leveraging Mentorship in Sales and Service
November 26, 2015Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service…