Team Alignment: Is Your Team on the Same Page About Your Vision?
November 15, 2021As anyone who has worked on a team will tell you, team alignment is important. The problem is, if your…Flawless Execution: What Strategic Planning Does for a Business
November 8, 2021Most organizations have a vision for an imagined better future such as more revenue, retained clients and staff. But few…Is Customer Retention Important? Yes—Here’s Why
October 19, 2021So many businesses work hard at finding new customers to sustain or grow their business. The reality is, it is…5 Customer Service Skills to Master to Stand Out From Your Competition
August 24, 2021When it comes to outshining your competition, the solution is simple: all you have to do is master the right…Business Necessities in Diversity, Equity, and Inclusion
June 1, 2021We learned a lot from 2020, including how a pandemic has affected the workforce. As a result, the workplace will…How to Identify Communication Styles in Sales and Service
May 11, 2021Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon,…Team Engagement – Simple Steps to Make Them Want to Help Your Business
April 20, 2021The key to succeeding in any industry is to have productive and effective employees. You can hire the best people…Extreme Ownership: Why it Determines Success or Failure in Leadership
August 17, 2020Ownership. We all know it in theory but in practice it can be much harder to live out. What is it…Customer Service: Do the Little Things Make a Difference?
June 2, 2020With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to…Regardless of your business or industry you can create Remarkable Service
January 30, 2020In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order…