I was recently discussing organizational change with a former classmate whose organization is currently undergoing a major customer service improvement initiative. He suggested that the effective execution of this initiative would transform the way we do business and enhance our customer experience. The end goal of this initiative is for all customers to truly be…

Guest blog by Nicolle Germain, MBA The foundation of effective communication skills starts with listening. In this edition of the X5 Video Blog, we discuss how to listen with purpose. Learn why Paying Attention, Being Courteous, and Providing Feedback are key elements in Active Listening and why they make a difference in understanding the communicator’s message.

© X5 Management Inc | All rights reserved.

Training | Coaching | Consulting