Today we’re going to talk about leadership listening. More importantly, we’ll cover why it’s important and how to enhance it. Not long ago, I was discussing organizational change with a former classmate. His organization is undergoing a major customer service improvement initiative. As for the effective execution of this initiative, he suggested it would transform…

Guest blog by Nicolle Germain, MBA The foundation of effective communication skills starts with listening. In this edition of the X5 Video Blog, we discuss how to listen with purpose. Learn why Paying Attention, Being Courteous, and Providing Feedback are key elements in Active Listening and why they make a difference in understanding the communicator’s message.

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