So many businesses work hard at finding new customers to sustain or grow their business. The reality is, it is harder and takes more effort to find new customers versus retaining existing ones. Simply put, you can’t underestimate the importance of customer retention. The process has to begin with analytics to learn your current customer…

We all agree the workplace is very different than it was in 2020. We may be working at home, some or all of the time. We’re working in casual clothing and may even participate in meetings with pets or children on our laps or at our feet. Employee priorities of what is expected of their…

Effective succession planning needs to be part of an organization’s culture. Everyone in the organization needs to believe it is best for ongoing organizational growth, employee’s professional growth, and to enable an organization to promote from within. After all, there is a direct correlation between succession planning and corporate performance, lower employee turnover and improved…

Employees are leaving their jobs in record numbers, according to a survey by Pulse of the American Worker, in what is being called the “great resignation”. The turnover, also known as a “turnover tsunami” has hit the hospitality and retail industry the hardest. Teams are more restless than ever before and looking for a change….

We learned a lot from 2020, including how a pandemic has affected the workforce. As a result, the workplace will likely never be the same. We also faced another crisis as a social justice outcry forced us to examine issues surrounding diversity, equity, and inclusion. It brought these to the forefront, ultimately sparking the start…

Entrepreneurs across all different industries tend to have certain traits in common. Often, it is these common traits of an entrepreneur that set them on the path to entrepreneurship and help them succeed on this path. In this post, we will explore the six recommended traits of an entrepreneur to help them achieve success, whatever…

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