Goal Setting: Why Tracking Your Results Matters!
October 25, 2021We all have goals, whether they are short-term or long-term, personal goals, or business goals. Goals can help propel us…5 Customer Service Skills to Master to Stand Out From Your Competition
August 24, 2021When it comes to outshining your competition, the solution is simple: all you have to do is master the right…4 Ways Difficult Customers Are an Asset to Your Business
June 8, 2021Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers?…Understanding The 6 Recommended Traits of an Entrepreneur
March 9, 2021Entrepreneurs across all different industries tend to have certain traits in common. Often, it is these common traits of an…Drop a Pebble…Chase the Ripples
February 16, 2019Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult…Top 5 Secrets of Success
August 18, 2016When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question –…Five Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…Measuring the Lifetime Value of Customer Service in 2016
January 7, 2016The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Gratitude at Christmas from our X5 team
December 24, 2015Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the…Lexus of Edmonton: little things make the customer service difference
December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…