Leveraging Mentorship in Sales and Service
November 26, 2015Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service…Golf Lessons or Sales Training?
November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…The Harvest Customer Service Approach
September 17, 2015September in Alberta marks the changing of the seasons and renewed focus for many businesses after the summer vacation season…Give a Present, Receive a Present, Be Present
December 22, 2014Its Christmas Eve, for those us that celebrate Christmas. I am sure many of you are rushing around to finalize…Seek, Learn and Connect
July 8, 2014How many new people have you met in the past 30 days? How many people have you known for over a…3 Oscar-worthy Ways of Identifying Employee Strengths
March 5, 2014Guest blog by Dennis Bridges, MBA It seems to me that Oscar Sunday has become a huge event over the…X5 CROPS Report: Customer Service Lessons from Hotel California – Feb 2014
February 26, 2014The world of consumerism is constantly changing. Find out what you can do to combat the challenges associated with poor…3 Essentials for Building Stronger, More Valuable Relationships
February 6, 2014Guest blog by Dennis Bridges, MBA In one of my coaching appointments the other day I was preaching the value of…Build Stronger Relationships this Christmas
December 12, 2013Guest blog by Dennis Bridges, MBA In his latest blog " Christmas Customer Service Commitment ," Matt Graff shared a couple telling customer service…