How to Exceed, Not Just Master Customer Service Skills
April 12, 2024Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…Enhancing Competency Through Emotional Intelligence Training
March 29, 2024What is Emotional Intelligence? In the modern workplace landscape, competency extends beyond mere technical skills. It encompasses a diverse set…Unlocking a Powerful Time Management Tool
March 22, 2024Many organizations and their teams lose valuable time due to the common interruptions and distractions that exist in today’s fast-paced,…How to Embrace Conflict in the Workplace
March 8, 2024When we hear the word “conflict”, 90% of people associate it with something negative. What if you learned conflict is…The Challenges and Rewards of Becoming a Best-Selling Author
February 5, 2024Back in November 2021 I had a brain wave. I should write another book, but what would I write about?…Lunch With Leaders – Real Stories of Pivotal Moments for Today’s Executive
January 21, 2024After a two-year journey my fourth book is complete and ready for print. It will be officially published on Amazon…Unlocking Successes – The Merits of Training Sales Professionals
January 12, 2024We often see charismatic and outgoing people gravitate to a sales career, but any personality can learn, given the right…How to Manage Frustrated Customers
January 5, 2024Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,…You Cannot Face Today’s Challenges with Yesterday’s Knowledge
December 12, 2023Our organization, X5 Management, was founded in 2006. We're proud of that. We always say we're in the people business.…The Five Behaviors Needed for Personal Growth and Team Effectiveness
November 23, 2023We all think we are good team members who contribute and have a positive impact on the outcome of teamwork.…