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Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with your customers, improve their experiences and stand out from your competition. With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing all…

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Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the corner. As the team at X5 Management reflects on the past year, we are taking the time to think about all of the things we are grateful for in 2015.  We are especially grateful to…

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We are all customers with many different businesses. Whether it is the dentist, dry cleaner, car dealership, fast-food restaurant or grocery store, we receive a product or service for our money. We expect many things in return, but what do we really want?

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Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building up for weeks and people from around the world tuned in to witness the product launch. When Apple’s CEO Tim Cook took the stage he informed the audience that they were about to witness the…

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The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is…

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Guest blog by Nicolle Germain, MBA The world of consumerism is changing. Find out what you can do to combat the challenges associated with customer service in April’s X5 CROPS Report. Customer Satisfaction This month’s feature article is: The Customer Service Evolution (listed below). Risk Management A major aspect of managing risk is ensuring you are delivering…

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In our latest video blog, Matt Graff talks about the importance of providing value to your customers, even before you’ve closed the sale. By proving your worth to current and potential customers, you gain their trust, this paving the way for a great working relationship. In the times when many businesspeople are hesitant to share and communicate…

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