3 Elements Your Team Needs Most
February 21, 2022The success of any group effort will always come down to team alignment in the end. Whether it is a…Six Critical Areas of Customer Service
January 24, 2022Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…Five Must-Know Training Topics to Develop Your Sales Team
January 17, 2022Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…Is Customer Retention Important? Yes—Here’s Why
October 19, 2021So many businesses work hard at finding new customers to sustain or grow their business. The reality is, it is…5 Customer Service Skills to Master to Stand Out From Your Competition
August 24, 2021When it comes to outshining your competition, the solution is simple: all you have to do is master the right…Why Company Culture Deserves a Strategy
August 3, 2021“Your leaders are the megaphone for the company’s culture. In a world of soundbites and tweets, our leaders have a…Tips for Building Positive Customer Relationships…That Last!
July 27, 2021Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely…Customer Service Is More Than an Event to River City Events
July 6, 2021Today, I want to tell you about Joe Ammar, River City Events, and their incredible customer service. I am blessed…4 Ways Difficult Customers Are an Asset to Your Business
June 8, 2021Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers?…5 Steps to Resolving Customer Conflict & Managing Upset Customers
May 18, 2021Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,…