During a recent customer service training and development workshop, the X5 team facilitated a roundtable discussion on customer communication process and receiving customer feedback. It is concerning how many sales reps disappear after an initial sale is made and the product or service has been delivered. They mistakenly think that their work is done, but…

The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their sales and customer service processes and initiatives since 2012. At this time, Stahl Peterbilt had the desire to improve their overall customer service approach to secure and retain customers. The leadership team at Stahl aspired…

We are over halfway through 2015 and the economy looks a little different than it did 1 year ago. There is a feeling of uncertainty in the air. Regardless of how or why that it is happening, it is critically important for all businesses to demonstrate value to their customers. Demonstrating Value can be one…

The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our blogs from the past. We hope you enjoy them! Whether a customer walks through your front doors, phones in or checks your companies website enquiring about your products or services, their experience…

Collaboration, teamwork, idea sharing and prioritizing organizational initiatives all seem like they would be foundations to business growth and success. All organizations have specific challenges and opportunities that require discussion and attention in order to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for…

Many organizations and sales representatives lose valuable time due to the common interruptions and distractions that exist in today’s fast paced, information driven world. Have you identified the specific tasks and high priority items for each individual involved in a sales or customer service role? In some of the X5 sales and service training programs,…

To train or not to train, that is the question. Well, there are actually more questions to ask yourself. Can we afford to train our team now in the current economy?  Will our sales/revenue go up if we invest in a training program with our team? Will our Customer Service be positively impacted? Can our…

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