Unique Ability in Sales and Service 2015
September 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…The King has left the building
August 27, 2015Elvis Presley is still regarded as the "King of Rock and Roll" and through his concert career it became a…As Customers, what do we really want?
June 25, 2015We are all customers with many different businesses. Whether it is the dentist, dry cleaner, car dealership, fast-food restaurant or…6 Critical Areas in Customer Service 2015
June 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Become Customer-Centric in 2015
December 29, 2014Aloha and Happy New Year from Hawaii!! I can’t believe another year has come and gone and we are now…6 Critical Areas in Customer Service
December 17, 2014As 2014 winds down and you prepare to gear up for a strong and successful 2015, have you thought about…Customer Service Reflection
November 19, 2014With Thanksgiving, Halloween and Remembrance Day now behind us, we are already witnessing holiday commercials and the start of festive…Leading the Field – The Creative Business Culture
September 16, 2014Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building…The Complete Customer Experience 2014
September 3, 2014The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase…X5 CROPS Report: Customer Service Lessons from Hotel California – Feb 2014
February 26, 2014The world of consumerism is constantly changing. Find out what you can do to combat the challenges associated with poor…