We all have things that we have done and we all have some things left undone. Ask yourself the question:  Why have I started and completed certain goals, actions, or tasks in my life? Now ask the next question: Why have I not yet completed certain goals, actions, or tasks in my life? I remember…

Weekly Planning – Why it Matters What Next Week Looks Like Most companies will pay lip-service to the importance of planning ahead and staying on top of their game, but only the most successful companies make organization and time management habits a key focus of their company culture. The resulting increase in efficiency and productivity…

Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult to remember what was “original” with me, or something I picked up from someone else. I used the phrase, “drop a pebble” way back when I started in my business and sales activities. The words…

Unlike many terms in business jargon that seem to come and go with little lasting impact, business silos are a persistent problem faced by modern businesses for decades now. Many experienced managers and management specialists believe that silos are a natural development as a business grows beyond its unified roots into a more complex departmental…

If you think about your day like a bookend, the morning is on one side and the evening is on the other. Many times, you can’t control all the things that happen during the day (between your bookends). Last-minute sales meetings, traffic delays, customer service concerns, family emergencies – they all bring a certain unpredictability…

How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your company’s reputation. The truth is, even if a customer is legitimately unsatisfied with your product or service, how you handle their complaint could make the difference in whether they continue to be your customer. Unsatisfied…

I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural community has always been something I am particularly proud of. During my regular visits back, I can’t help but gaze across the land to see the surrounding farm operations. Some seem to be thriving and…

As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition and win the loyalty of new and existing customers, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. And how well your business…

Patrons who walk through the door of Edmonton’s Corso 32 are almost inevitably assured of impeccable home-style Italian fare created by owner/chef Daniel Costa and his team. But it’s what’s not on the menu that plays an equal role in the accolades heaped on the Jasper Avenue restaurant, which has won multiple awards since opening nearly six…

If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with your customers, improve their experiences and stand out from your competition. With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing all the time, it’s likely that most of…

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