Our team wants to learn about your business concerns that prevent you from maximizing your business strengths and potential. We listen to you and discover how we can best support your desired outcomes to make your business and team better in any economy.

Find out how we’ve helped businesses achieve Sales and Customer service success in our Testimonials section.

Mike Mack, X5 President Founder

X5 President & Founder

Mike Mack

For Mike, every relationship is built on Like, Respect and Trust. 

Mike Mack is Founder and President of X5 Management, which he created in 2006. Mike’s passion is to make businesses and their people better by “turning soft skills into hard assets.” He guides the X5 team with strategic direction and is constantly striving to improve and deliver X5’s unique value to customers.

Mike is the author of REMARKABLE SERVICE: “Be the Business Everyone’s talking About”, and is currently working on his second book that will focus on effective business relationships. Mike is an entrepreneur, professional speaker and facilitator.

Mike holds an MBA from Athabasca University, and obtained his Distinguished Toastmasters Designation – DTM (The Distinguished Toastmaster award is the highest Toastmasters International bestows. The DTM recognizes a superior level of achievement in both communication and leadership). He is a member of CAPS (Canadian Association of Professional Speakers). Click here to view Mike’s speaking profile.

Mike is active in his home city, Edmonton, Alberta, serving on a variety of boards, including, Synergy Network and ACG (Association for Corporate Growth)

He is committed to wellness and enjoys spending time with his wife Bonita, riding his mountain bike in Edmonton’s incredible River Valley or the beautiful mountains of Alberta.


Michelle Clarke, Strategic Assistant

Strategic Assistant

Michelle Clarke

Michelle believes creating connection is key.

Michelle brings a diverse background in finance, administration and event planning/project management to support Mike Mack and our valued customers.

From the very beginning of her career, which started in the financial services industry, Michelle recognized the intrinsic value of connecting with and relating to people as the key to providing remarkable customer service and this became the cornerstone of her work approach.

In 2005, armed with the knowledge, skills and experience of 14 years in various financial service and advisory roles, and a formal education in Communications/Public Relations, Michelle moved into the field of corporate event planning, where she helped plan and execute corporate conferences, seminars, awards galas and organizational fundraisers. The high degree of organizational skill and strategic thinking this role demanded served to further hone Michelle’s skill set and she brings these strengths to her Strategic Assistant role.

A Saskatchewan native, Michelle moved to Edmonton in 2002 with her family and now calls Alberta’s capital home. She is active in her community, having served on Parent Councils and Community League Boards, and thrives on connecting with others, giving back, learning and growing. During her downtime, Michelle enjoys spending time with family and friends and running her weekly 5k’s in the scenic ravine areas near her home.

Mike also has a talented team of highly skilled coaches and facilitators to support your corporate training and coaching needs.