This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work with many clients who truly value service. What does “truly valuing service” really look like? I was speaking with a Business Associate of mine and he commented that he recently purchased a very high-end truck….

The ABCs and ABMs of Sales In business, we see many different angles on this thought. As business owners or sales professionals we all have to generate sales and revenue. There are many companies that have instilled the culture to “always be closing” (ABC).  They sometimes push and prod until we agree or get annoyed. Many…

It is easy for salespeople to lose hope when the sales pipeline looks bare, especially when hard economic times make every sale seem that much more difficult from open to close. However, effective sales practices are all about creating a solid system and sticking to it, no matter what the general economic climate is like….

X5 President, Mike Mack, had an opportunity to be interviewed by one of the leading Podcasters, in North America. Joel Boggess – ReLaunch Show (#1 podcast on iTunes *(Interview starts at the 7-minute mark of the podcast) Joel refers to Mike as his “Canadian correspondent” as Joel had Mike on this Podcast other times in…

With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are a large number of your customers are communicating on social media. How can you harness the power of the Internet to communicate more effectively with your customers? Here are five practical tips to make the…

Patrons who walk through the door of Edmonton’s Corso 32 are almost inevitably assured of impeccable home-style Italian fare created by owner/chef Daniel Costa and his team. But it’s what’s not on the menu that plays an equal role in the accolades heaped on the Jasper Avenue restaurant, which has won multiple awards since opening nearly six…

If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with your customers, improve their experiences and stand out from your competition. With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing all the time, it’s likely that most of…

Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers is how essential they are to the success of your business. Whether customers come across as impossible to please, demanding or hard to communicate with (or all of the above), they offer you invaluable opportunities…

EDMONTON, AB — Is your business the one everyone’s talking about? Does your company deliver the kind of Remarkable Service that keeps customers coming back – even when the competitor down the street is offering a similar product at a significant price reduction? It’s a tough time to be in business in Alberta. Plunging oil…

In order for a company to put its best foot forward, it must set an example of customer service behaviour from the top. Implementing a positive and fun company culture will instill loyalty, drive, and ambition in all employees and ensure that they work hard for the company that they ‘love’ to work for –…

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