As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition and win the loyalty of new and existing customers, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. And how well your business…

Weekly Planning – Why it Matters What Next Week Looks Like Most companies will pay lip-service to the importance of planning ahead and staying on top of their game, but only the most successful companies make organization and time management habits a key focus of their company culture. The resulting increase in efficiency and productivity…

It is easy for salespeople to lose hope when the sales pipeline looks bare, especially when hard economic times make every sale seem that much more difficult from open to close. However, effective sales practices are all about creating a solid system and sticking to it, no matter what the general economic climate is like….

Many businesses are plagued by a lack of employee engagement. Despite the best efforts of the management team to maintain morale and a positive team-mentality, employees continue to drift back into old patterns of avoiding responsibility and only doing the bare minimum. Not only does this negative culture affect traditional business metrics, such as productivity,…

There is nothing quite as frustrating and disheartening as operating a business during an economic downturn. Your customers are hesitant, your investors are nervous, your suppliers are under pressure, and everyone is uncertain what the future will bring. Trying to maintain business-driving sales in a downturn economy often feels like trying to empty the ocean…

When it comes to outshining your competition, the solution is simple: all you have to do is master the right customer service skills. You already understand that without your customers, you wouldn’t have a business. And while it’s true that some customers can be difficult to please, at the end of the day, their satisfaction…

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